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kx8004 collects only the information needed to run your account, process wallet activity through bKash or Upay, and keep your session secure. This policy explains what we collect, why we collect it, and the choices available to you — access to the platform depends on your local law and eligible regions.
When you create an account on kx8004, we collect the registration details you submit — name, contact address, and the payment method you choose to link, such as bKash or Upay. We also record session activity: pages visited, game lobbies opened, and device type used to access the site. This data lets us maintain your account, process deposits and withdrawals through your linked wallet, and respond to support requests you raise. We do not sell your personal data to third parties. We may share limited account identifiers with payment processors — including bKash and Upay — solely to complete a transaction you have initiated. Any sharing is governed by those processors' own privacy terms, which we encourage you to review. Data is retained for as long as your account remains active and for the period required under applicable laws in your eligible region. You may request a summary of what we hold or ask us to correct inaccurate details by contacting our support team through the published routes on this site. This policy applies to account holders and anyone browsing the kx8004 site from a region where access is permitted under local law.
This policy covers your personal data as it relates to your kx8004 account and activity on this site. It does not extend to third-party services linked from our pages or to payment processors whose own terms govern how they handle transaction data. Understanding the boundary helps you know where to direct a privacy question.
Login activity, device type, IP address and session duration are recorded when you access your kx8004 account. This data supports account security checks and is not shared beyond the purposes stated in this policy.
When you deposit or withdraw using bKash or Upay, the transaction reference and amount pass to the relevant payment processor. That processor's own privacy policy governs how it stores and uses that transaction data on its side.
Pages you view, game lobbies you open and time spent in each section are logged against your account session. We use this to improve how the lobby is arranged. This data is anonymised in aggregate reporting.
Game content from studios in our lobby — such as PG Soft, Habanero and Spadegaming — is delivered via their platforms. Those studios operate under their own data terms for game-engine functions and are not covered by this policy.
You have concrete options when it comes to your personal data on kx8004. The first is access: you can ask us to confirm what information we hold against your account and request a readable summary. The second is correction: if your registered name, contact address or linked wallet detail is wrong, you can update it directly in your account settings or raise it with support if the field is locked. Third, if you believe data is being held inaccurately or without a valid reason, you can write to us through the support route listed on this page and we will review the case. Closure requests — where you wish to close your account and ask us to remove your personal data — are handled through the same support channel. We aim to acknowledge every data request and provide a clear response, though processing time will depend on the complexity of the request and applicable requirements in your eligible region.
Open your account settings to see the profile details currently stored. For a full data summary beyond what account settings show, contact support with your registered email and we will compile what we hold.
Editable fields such as contact address can be updated in account settings without contacting support. For fields that are locked after verification, raise a correction request through the published support channel.
Any question about how your data is used — including wallet transaction records connected to bKash or Upay — can be directed to our support team. Use the live chat or email route published on this site.
If you want your account closed and personal data reviewed for removal, contact support directly. We will confirm what data can be deleted and what must be retained under applicable law in your eligible region.
Privacy questions deserve a direct answer. Use the routes below to reach our team — we respond through the same channels you use for account and wallet support.
The live chat widget on the kx8004 site connects you directly to our support team. Use it to raise a privacy question, report an inaccuracy in your account data, or ask how a specific piece of information is used.
Send your privacy request to the support email address published in the contact section of this site. Include your registered email and a clear description of the data question or correction you need.
The help section inside your account lists the current published support routes and any updates to contact details. Check there first if you are unsure which channel to use for a data or wallet privacy matter.
Keeping your information accurate and secure is a practical responsibility, not just a policy statement. Here is how we approach the four areas that matter most to your privacy on kx8004.
We use cookies to maintain your logged-in session, remember your account preferences and monitor site performance. You can manage cookie settings in your browser. Disabling certain cookies may affect how your account loads or how the lobby responds during a session.
Access to your account is protected through the authentication steps shown on the login page. We do not store payment credentials such as your bKash PIN or Upay access code — those remain within the respective payment processor's secure environment.
We keep your account data for as long as your account is open and for any additional period required under the applicable laws of your eligible region. Once a verified deletion request is processed, data not subject to a legal hold is removed from active records.
When we update this policy, the revised version is published at this URL with the update date shown at the top of the page. Continued use of your account after a policy update means you have reviewed the changes shown.
These are the questions our account holders ask most often about how their data is handled on kx8004. If your question is not here, contact support through the live chat or email route published on this site.
We collect the name, contact address and payment method details you submit during registration. Once your account is active, we also log session data such as device type and pages visited. We do not collect more than what is needed to run your account.
We share limited data only with payment processors — such as bKash or Upay — to complete transactions you start. We do not sell personal data. Game studios in our lobby receive no personal account data; they handle only game-session functions within their own platform.
Open your account settings to view your current registered details. For a fuller summary of stored data, contact our support team by email with your registered address. We will compile and send you a readable account of what we hold.
Yes. Editable fields in account settings can be updated directly. For fields locked after identity verification — such as your registered name — raise a correction request through live chat or email support, and our team will guide you through the process.
Data is kept for the period required under applicable laws in your eligible region after account closure. Data that is not subject to a legal retention requirement is removed from active records once a verified closure and deletion request is processed by our team.
When you use bKash or Upay to deposit or withdraw, the transaction reference passes to that processor to complete the transfer. How those processors store or use that data is governed by their own privacy terms — review them directly on the bKash or Upay platform.